Shipping Policy
Effective Date: 20 September 2026
At CareMyGlow, we aim to deliver customer orders safely and efficiently throughout our supported delivery locations.
1. Shipping Availability
We deliver to eligible locations across India, subject to courier serviceability.
Shipping availability is determined by the delivery PIN code and the available courier network.
Some remote locations may not be serviceable.
International shipping is not currently offered unless explicitly made available at checkout.
2. Order Processing
Our standard target is to process and dispatch confirmed orders within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next business day.
Processing may take longer during sales, festivals, stock verification, or exceptional circumstances.
3. Estimated Delivery Time
Standard delivery is estimated at 3–8 business days after dispatch, depending on the destination.
Remote locations may require additional time.
Delivery estimates are not guaranteed dates unless a specific delivery commitment has been communicated to the customer.
4. Shipping Charges
Our standard shipping terms are:
- Free shipping for eligible orders with a product subtotal above ₹599.
- Orders not qualifying for free shipping may incur a delivery charge shown at checkout.
- A packaging and processing fee of ₹9.99 applies to orders below ₹599.
- Packaging and processing are free for orders of ₹599 or more.
Shipping fees and packing fees are separate charges.
All applicable charges will be displayed before the order is confirmed.
5. Cash on Delivery
Cash on Delivery (COD) is available only in eligible serviceable locations within Kerala.
COD orders may require verification before dispatch.
Any additional COD charge, if applicable, will be shown during checkout.
6. Order Tracking
When an order is dispatched, available tracking information will be shared with the customer through email, SMS, or another supported communication channel.
Customers may use this information to check shipment progress.
7. Delivery Delays
Delays may occasionally occur because of:
- Weather conditions
- Courier disruptions
- Public holidays
- Remote delivery locations
- Incorrect address information
- Other exceptional circumstances
If your shipment is significantly delayed, please contact our support team.
We will investigate the issue and provide an appropriate resolution, without limiting applicable consumer rights.
8. Incorrect Delivery Addresses
Customers are responsible for providing accurate delivery addresses, PIN codes, and contact numbers.
If an order cannot be delivered because of incorrect or incomplete customer-provided information, we will help identify available redelivery options.
Any applicable redelivery charge will be disclosed before a new delivery is arranged.
9. Damaged or Missing Products
If a product arrives damaged, leaking, incomplete, or incorrect, please notify us as soon as possible, preferably within 48 hours of delivery.
Send your order number, an explanation of the issue, and relevant photographs to support@caremyglow.com.
An unboxing video may help our investigation but is not mandatory for exercising statutory consumer rights.
Claims reported after 48 hours will still be assessed where required by applicable law.
10. Contact Information
For shipping enquiries:
CareMyGlow
Contact: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Address:
No. 67, Baithul Alina,
Uppinakam Paramba, Naduvattam,
Calicut (Kozhikode), Kerala – 673015, India.