Returns & Refunds Policy
Effective Date: 20 September 2026
At CareMyGlow, we are committed to customer satisfaction and product quality.
We take reasonable care when packing and shipping products and aim to resolve genuine order-related issues promptly and fairly.
1. Return and Refund Eligibility
Customers may request a return, refund, replacement, or another appropriate remedy if:
- A product arrives damaged or broken.
- A product leaks during shipping.
- An incorrect product is delivered.
- A product is missing from the order.
- A product is defective.
- A product is materially different from its description.
- An order is not delivered as agreed, where the customer is legally entitled to a remedy.
All requests are subject to reasonable verification and applicable consumer protection laws.
2. Reporting an Issue
For faster investigation of visible shipping damage, leakage, or missing or incorrect products, please contact us preferably within 48 hours of delivery.
Email: support@caremyglow.com
Include:
- Order number
- Customer name
- Description of the issue
- Clear photographs of the product and packaging
- An unboxing video, if available
An unboxing video is helpful but is not compulsory for exercising legal consumer rights.
The 48-hour reporting period does not remove statutory rights for defective, misdescribed, or otherwise non-compliant products.
3. Non-Returnable Products
For hygiene and product-safety reasons, we generally do not accept voluntary returns for:
- Opened or used skincare products.
- Cosmetics with broken hygiene seals where no defect existed at delivery.
- Products damaged through improper customer handling.
- Products ordered incorrectly or no longer wanted.
- Products that are not eligible for voluntary return under a clearly disclosed promotional offer.
These restrictions do not apply where a customer is legally entitled to a refund, replacement, or other remedy.
4. Return Verification
Our customer support team will review submitted evidence and available order records.
We may request reasonable additional information or product inspection when necessary.
If a physical return is required, we will provide instructions.
Where the return arises from a verified defect, damage, or incorrect delivery, we will arrange an appropriate return solution without imposing unfair charges.
5. Refund Processing
For approved refunds, we aim to initiate the refund within 5 business days after completing the necessary verification.
Depending on the bank or payment provider, the refunded amount may take another 5–10 business days to appear in the customer’s account.
- Prepaid orders will ordinarily be refunded to the original payment method.
- Cash on Delivery refunds may be completed by verified bank transfer or UPI.
- Refunds will include amounts required to be returned under applicable law.
6. Replacement Products
Where appropriate, customers may be offered a replacement.
If the original product is unavailable, we will discuss an alternative or provide the applicable refund.
A materially different product will not be substituted without the customer’s agreement.
7. Missing or Incorrect Items
If part of an order is missing or an incorrect product has been delivered, please contact us with the order details.
After verification, we will arrange delivery of the correct or missing product, an appropriate replacement, or a refund.
8. Undelivered Orders
If an order is returned to us because delivery could not be completed, we will examine the reason and communicate the available options.
If the delivery failure is attributable to CareMyGlow or its delivery partner and the customer is legally entitled to a refund, the applicable refund will be provided.
9. Consumer Rights
This policy does not limit remedies available under the Consumer Protection Act, 2019, or other applicable Indian laws.
Customers retain their statutory rights concerning defective, damaged, incorrect, misdescribed, or otherwise non-compliant products.
10. Customer Support
For returns, refunds, replacements, or complaints:
Business: CareMyGlow
Contact Person: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Address:
No. 67, Baithul Alina,Uppinakam Paramba, Naduvattam,
Calicut (Kozhikode), Kerala – 673015, India.
We aim to resolve genuine customer concerns professionally and fairly.