Privacy Policy
Effective Date: 20 September 2026
Welcome to CareMyGlow (https://caremyglow.com).
At CareMyGlow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you visit our website, create an account, purchase products, or contact us.
1. Information We Collect
We may collect the following information:
Personal Information
- Customer name
- Email address
- Mobile number
- Billing and shipping addresses
Order Information
- Products purchased
- Order details and purchase history
- Payment status and transaction references
- Shipping and delivery information
- Return and refund information
Technical Information
- IP address
- Browser type and device details
- Website usage information
- Cookies and similar technologies
Customer Communications
- Support enquiries
- Complaints
- Product reviews and feedback
2. How We Use Your Information
We use personal information for purposes including:
- Processing and confirming orders.
- Shipping and delivering purchased products.
- Providing customer support.
- Managing returns, cancellations, and refunds.
- Sending important order updates.
- Maintaining website functionality and security.
- Preventing fraudulent transactions.
- Meeting applicable legal and accounting obligations.
- Improving our website and customer experience.
- Sending promotional communications where permitted by law or supported by the required consent.
3. Payment Information
Online payments are handled by payment service providers available through our checkout.
We do not ask customers to share their card PIN, CVV, banking password, or UPI PIN by email, telephone, or messaging.
Payment providers may process information in accordance with their own privacy and security practices.
4. Sharing of Information
We may share necessary customer information with:
- Payment processing providers
- Courier and shipping partners
- Website hosting and technical service providers
- Customer support providers
- Analytics or marketing services, where enabled and legally permitted
- Government or regulatory authorities where disclosure is legally required
We do not sell customer contact information to unrelated parties for their independent marketing purposes.
5. Data Security
We take reasonable technical and organisational measures to protect customer information from unauthorised access, misuse, alteration, or disclosure.
However, no online transmission or storage system is completely risk-free.
6. Cookies
Our website may use cookies to maintain shopping carts, improve navigation, support customer accounts, and understand website performance.
For more information, please review our Cookie Policy.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, resolve complaints, maintain required business records, prevent fraud, and comply with applicable law.
When information is no longer required, we take appropriate steps to delete or anonymise it, subject to legal obligations.
8. Your Privacy Rights
Subject to applicable law, customers may request:
- Access to available information about their personal data.
- Correction or updating of inaccurate information.
- Deletion of personal information where legally available.
- Withdrawal of consent for consent-based processing.
- Unsubscription from promotional communications.
- Assistance with privacy complaints.
Requests may be sent to support@caremyglow.com. We may request reasonable identity verification before processing them.
9. Children’s Privacy
CareMyGlow does not knowingly encourage children to place orders independently.
Where processing children’s personal information requires parental consent or additional safeguards under applicable law, those requirements will be followed.
10. Third-Party Services
Our website may contain links or integrations from third parties.
Their privacy practices are governed by their respective policies. We recommend reviewing them before sharing information.
11. Policy Updates
We may revise this Privacy Policy when our business operations, website services, or legal requirements change.
The latest version will be published on this website with its applicable effective date.
12. Contact Information
For questions about your personal information or this Privacy Policy:
Business: CareMyGlow
Contact Person: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Business Address:
No. 67, Baithul Alina,
Uppinakam Paramba, Naduvattam,
Calicut (Kozhikode), Kerala – 673015, India.