Payment Policy
Effective Date: 20 September 2026
At CareMyGlow, we aim to offer customers a safe, transparent, and convenient payment experience.
This Payment Policy applies to purchases made through https://caremyglow.com.
1. Accepted Payment Methods
Customers may select any supported payment option displayed at checkout.
Depending on the active payment services, available methods may include:
- UPI payments
- Debit cards
- Credit cards
- Net banking
- Supported digital wallets
- Cash on Delivery, where eligible
The payment options displayed during checkout determine which methods are available for a particular order.
2. Cash on Delivery
Cash on Delivery (COD) is available only in eligible locations within Kerala.
COD availability is subject to courier serviceability and order verification.
Any additional COD fee will be disclosed before order confirmation.
3. Product Pricing
All prices displayed on our website are in Indian Rupees (INR).
Applicable taxes, shipping fees, packaging charges, and other payable amounts will be displayed before checkout confirmation.
We do not intentionally impose undisclosed additional charges after an order has been accepted.
4. Secure Payments
Online payment transactions are processed through the payment service providers integrated with our website.
Customers should never disclose their UPI PIN, OTP, card PIN, CVV, or online banking passwords to anyone claiming to represent CareMyGlow.
Any suspicious payment requests should be reported immediately to our support team.
5. Payment Confirmation
After a successful transaction and order placement, customers will ordinarily receive an order confirmation.
If a payment is debited but an order confirmation is not received, contact our support team with the transaction details.
Please do not share confidential banking credentials.
6. Failed or Pending Payments
Payments may fail or remain pending because of:
- Internet connectivity issues
- Bank processing errors
- Payment gateway interruptions
- Incorrect payment information
- Bank security restrictions
If money is debited without a confirmed order, please contact us.
We will investigate the transaction with the relevant payment provider and assist with an appropriate reversal or refund.
7. Duplicate Payments
If a customer is charged twice for the same order, we will verify the duplicate transaction and arrange the applicable refund.
Customers should provide their order number and relevant transaction references.
8. Refunds
Approved refunds are ordinarily returned to the original payment method.
For eligible COD refunds, a verified bank account or UPI payment method may be used.
We aim to initiate approved refunds within 5 business days, subject to verification and applicable requirements.
Please review our Returns & Refunds Policy for detailed refund eligibility.
9. Fraud Prevention
We may review potentially suspicious transactions to protect customers and our business.
Orders involving suspected fraud may be held for verification or cancelled where justified.
If payment has been collected for an order that is subsequently cancelled, the appropriate refund will be processed.
10. Contact Information
For payment enquiries:
Business: CareMyGlow
Contact Person: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Address:
No. 67, Baithul Alina,
Uppinakam Paramba, Naduvattam,
Calicut (Kozhikode), Kerala – 673015, India.
We are committed to transparent pricing and fair payment practices.