Cancellation Policy
Effective Date: 20 September 2026
At CareMyGlow, we understand that customers may sometimes need to cancel an order.
This policy explains how to request cancellation and how eligible refunds are handled.
1. Cancellation Before Dispatch
Customers may request cancellation at any time before their order has been dispatched.
To request cancellation, contact us at:
Email: support@caremyglow.com
Phone: 0495 3573988
Please provide your order number and registered contact information.
We will verify the order’s processing status and confirm whether cancellation can be completed.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible because the shipment is already being handled by the delivery provider.
Customers may still contact us, and we will check whether the shipment can be intercepted.
If cancellation is no longer possible, any return or refund request will be handled under our Returns & Refunds Policy and applicable law.
3. Cancellation Fees
CareMyGlow does not charge a cancellation fee for an order successfully cancelled before dispatch.
No undisclosed cancellation charge will be imposed.
4. Refunds for Cancelled Orders
For approved prepaid-order cancellations, we aim to initiate the refund within 5 business days.
The refunded amount will ordinarily be returned to the original payment method.
Payment providers or banks may require an additional 5–10 business days to complete the credit.
Cash on Delivery orders that have not been paid for generally do not require a payment refund.
5. Cancellation by CareMyGlow
We may cancel an order in circumstances such as:
- Product unavailability
- Unsuccessful payment verification
- Suspected fraudulent activity
- Invalid or unserviceable delivery information
- Other circumstances preventing order fulfilment
If CareMyGlow cancels an order for which payment has already been collected, we will notify the customer and arrange an appropriate full refund.
6. Order Modifications
Customers may request changes to their order or delivery address before dispatch.
We will make reasonable efforts to accommodate requests, depending on the order status, product availability, and delivery arrangements.
7. Consumer Protection
Nothing in this Cancellation Policy restricts mandatory customer rights under applicable Indian consumer protection laws.
8. Contact Information
CareMyGlow
Contact Person: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Address:
No. 67, Baithul Alina,Cancellation Policy
Effective Date: 20 September 2026
At CareMyGlow, we understand that customers may sometimes need to cancel an order.
This policy explains how to request cancellation and how eligible refunds are handled.
1. Cancellation Before Dispatch
Customers may request cancellation at any time before their order has been dispatched.
To request cancellation, contact us at:
Email: support@caremyglow.com
Phone: 0495 3573988
Please provide your order number and registered contact information.
We will verify the order’s processing status and confirm whether cancellation can be completed.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible because the shipment is already being handled by the delivery provider.
Customers may still contact us, and we will check whether the shipment can be intercepted.
If cancellation is no longer possible, any return or refund request will be handled under our Returns & Refunds Policy and applicable law.
3. Cancellation Fees
CareMyGlow does not charge a cancellation fee for an order successfully cancelled before dispatch.
No undisclosed cancellation charge will be imposed.
4. Refunds for Cancelled Orders
For approved prepaid-order cancellations, we aim to initiate the refund within 5 business days.
The refunded amount will ordinarily be returned to the original payment method.
Payment providers or banks may require an additional 5–10 business days to complete the credit.
Cash on Delivery orders that have not been paid for generally do not require a payment refund.
5. Cancellation by CareMyGlow
We may cancel an order in circumstances such as:
- Product unavailability
- Unsuccessful payment verification
- Suspected fraudulent activity
- Invalid or unserviceable delivery information
- Other circumstances preventing order fulfilment
If CareMyGlow cancels an order for which payment has already been collected, we will notify the customer and arrange an appropriate full refund.
6. Order Modifications
Customers may request changes to their order or delivery address before dispatch.
We will make reasonable efforts to accommodate requests, depending on the order status, product availability, and delivery arrangements.
7. Consumer Protection
Nothing in this Cancellation Policy restricts mandatory customer rights under applicable Indian consumer protection laws.
8. Contact Information
CareMyGlow
Contact Person: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Address:
No. 67, Baithul Alina,
Uppinakam Paramba, Naduvattam,
Calicut (Kozhikode), Kerala – 673015, India.