Terms & Conditions
Effective Date: 20 September 2026
Welcome to CareMyGlow.
These Terms & Conditions govern your use of our website, https://caremyglow.com, and purchases made through it.
By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable consumer protection laws.
1. General Conditions
Customers must use our website lawfully and provide accurate information when placing orders.
Users must not:
- Engage in fraudulent transactions.
- Provide deliberately false information.
- Interfere with website security.
- Attempt unauthorised access to website systems.
- Reproduce protected website content without permission.
2. Products
CareMyGlow offers beauty, skincare, personal-care, and related products.
We make reasonable efforts to display accurate product descriptions, ingredients, sizes, prices, and usage information.
Product packaging or appearance may differ slightly from photographs because of packaging updates, lighting, or screen settings.
Customers should review product ingredients, warnings, and instructions before use.
Individual skincare results may vary. Website content does not constitute personalised medical advice.
3. Pricing
All prices are displayed in Indian Rupees (INR).
Applicable taxes, delivery fees, packing charges, and other charges will be disclosed before the customer confirms the order.
Prices and promotional offers may change without prior notice, but accepted orders will be handled according to their agreed terms and applicable law.
4. Order Acceptance
After placing an order, customers may receive a confirmation by email, SMS, or another supported channel.
Orders remain subject to payment verification, stock availability, and fulfilment requirements.
If an order cannot be fulfilled, CareMyGlow will notify the customer and arrange an appropriate refund or other lawful remedy.
5. Payment Methods
Available payment methods are displayed at checkout and may include UPI, debit cards, credit cards, net banking, and supported payment services.
Cash on Delivery is available only in eligible locations in Kerala, subject to checkout availability.
Please review our Payment Policy for additional information.
6. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery estimates may vary depending on location, courier availability, public holidays, and operational circumstances.
Significant delays will be handled in accordance with applicable law and the commitments made to customers.
7. Order Cancellations
Customers may request cancellation before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation may not always be possible.
Please review our Cancellation Policy for the applicable procedure.
8. Returns and Refunds
Returns, refunds, and replacements are governed by our Returns & Refunds Policy.
For hygiene and safety reasons, voluntary returns of opened or used cosmetic and personal-care products are generally not accepted.
This does not affect remedies available for damaged, defective, incorrect, or misdescribed products under applicable law.
9. Product Safety
Customers should follow product directions and safety warnings.
If you have known allergies or sensitivities, carefully review ingredients before use.
Discontinue use if irritation or an unexpected adverse reaction occurs and seek appropriate professional advice.
10. Promotions and Discount Codes
Promotional offers are subject to their advertised eligibility requirements and validity periods.
Invalid or fraudulent promotional use may be rejected, subject to applicable law.
11. Intellectual Property
Website content, including brand materials, photographs, text, graphics, and logos, may be protected by applicable intellectual property laws.
Unauthorised reproduction or commercial use is prohibited.
Third-party trademarks remain the property of their respective owners.
12. Liability
CareMyGlow aims to provide accurate information and reliable services.
To the extent permitted by law, we are not responsible for losses caused by circumstances beyond our reasonable control.
Nothing in these terms excludes legal liability that cannot be excluded or restricts mandatory consumer rights.
13. Privacy
Customer information is handled as described in our Privacy Policy.
14. Governing Law
These Terms & Conditions are governed by the laws of India.
Disputes may be brought before competent courts or consumer dispute-resolution authorities as permitted by applicable law.
15. Customer Complaints
Customers may submit questions, order complaints, or requests for escalation to Amjath using the contact details below.
We aim to acknowledge consumer grievances within 48 hours and address them within one month of receipt, in accordance with applicable Indian e-commerce requirements.
16. Contact Details
Business: CareMyGlow
Customer Support Contact: Amjath
Email: support@caremyglow.com
Phone: 0495 3573988
Website: https://caremyglow.com
Address:
No. 67, Baithul Alina,Uppinakam Paramba, Naduvattam,
Calicut (Kozhikode), Kerala – 673015, India.